Complaints

SDS is committed to effectively handling complaints in the timely and efficient manner.

If you have a complaint about our service or actions, we encourage you to read our complaints brochure. The brochure provides details on how we handle complaints. Contact information can be found on pages three to six of the brochure.

For further information regarding the manner in which the Department of Public Works administers complaints, please read the department’s complaints management policy and procedure.